COVID-19 Information for our customers

First and foremost, we apologise for any inconvenience caused during these unprecedented times.

As we continue to follow government guidance, we'll ensure to publish any updates to our current offering as and when they are available through this page. Please do continue to check back.

Shopping Online

You can still shop with us online and our home delivery services are running as usual.


Our team are working hard behind the scenes to get your order out to you as quickly as we can. This might mean your order is split into separate deliveries or it might take a little bit longer than normal. If you ordered something to be delivered in store, don't worry, we will have that delivered to your invoice address instead.

We will send you all the usual tracking links, however, please allow up to 10 days for your order to arrive.

Options de livraison

Home deliveries remain available.

Click & Collect deliveries are currently unavailable, in light of recent guidance from the Government, of which has seen all Heatons stores temporarily close.

British Forces Postal Office deliveries remain available.

European deliveries are being restricted to some countries, subject to country-specific restrictions.

International deliveries are temporarily unavailable.

Please check ici for full delivery offer.


We’ve extended our returns policy and will now be accepting returns up to 28 days after our stores re-open.

This applies to items bought in store or online after the 9th March 2020 and is subject to our usual exceptions. As we do not currently have a confirmed re-opening date, please continue to check our website for any announcements.

For more information about returns click ici.

Stores Closures, Click & Collect Orders & In Store Appointments

Following government guidance, we closed all our retail stores on the 23rd March. We'll reopen as soon as we're told it is safe to do so.

If you ordered something to be delivered in store, don’t worry, we will have that delivered to your invoice address instead.

If you had an appointment booked in one of our stores, this will be automatically cancelled for you.

Services client

Our customer service team have reverted to remote working and are doing everything they can to get back to all customers.

Please allow up to 10 days for a reply to any message you send and use our online help centre which can usually help with most questions.

If you didn't find the answer to your query above, you can contact our customer service team ici.